Sales Contact Information
Get in touch with the GlowHost sales team for any clarifications or questions before placing your order. We have sorted the options below in the order of which methods of contact will result in the fastest and most accurate results to your inquiries.
Contact Sales via ticket: Click Here
Contacting Sales via ticket – (recommended).
Ticket Sales Hours: 24 hours per day, 7 days a week.
Average time we need to evaluate your preliminary inquiry then update you with a first response from a human being: 20 Minutes
We avoid using canned replies. You should have a detailed and personalized response which will address your questions within 20 minutes of your ticket submission. Questions which are submitted via helpdesk will not only be reviewed by a sales specialist, but by our system administrators as well. This ensures that you will receive the most accurate and efficient responses to your very important questions.
Contact Sales via Live Chat: Online Now! Click Here.
Email Sales
Sales representatives can also be reached by emailing the following address:
hosting.sales@glowhost.com
Contact Sales via toll free telephone: +1 (888) 293-4678
Don’t want to use a ticketing system? Don’t like email? Just feel like talking instead? No problem. You can still contact us the old fashioned way. Our USA-based call center answers calls 24 hours per day, 7 days per week.
Priority Telephone Sales Hours: 9AM to Midnight US Eastern Standard Time
After Hours Telephone Sales: Midnight until 9 AM US Eastern Standard Time
Average time to issue resolution can exceed 30 Minutes of talk time. Because of this, we highly recommend creating a ticket for sales questions especially for more complicated issues. In 99% of the cases, we are going to generate a ticket for your specific case regardless of the method chosen. This can slow things down for you, but we are more than happy to work with you, using the method you prefer.
Call Toll-Free: +1 (888) 293-4678 / 1 (888) 293-HOST
New Client Accounts
If you are new to GlowHost and are having trouble getting up and running, we have a page just for you! Visit support for new accounts to see if we can resolve your issue.
Billing Contact Information
You can manage your billing information on your own inside your GlowHost Account Manager by logging in and viewing your services and invoices. However, if you still have questions you may contact our billing department for clarifications or any questions that you may have.
Contact Billing via ticket – Click Here
Contact Billing via Live Chat: Online Now! Click Here.
Contact Billing via toll free telephone
Having problems logging in to create a ticket? Try changing your email ID or resetting your password on the login form. If that does not work, please call us toll-free and we will open a ticket for you.
Inside the US:1 (888) 293-HOST (4678) International: +1 (888) 293-4678
Copyright Infringement, DMCA Takedown Notice and Abuse
DMCA and Copyright Complaints
If you are the copyright owner and you would like to have the copyrighted content removed from a site that you believe is hosted by a GlowHost server, a formal DMCA takedown notice is required. Please make sure that you understand the formal process and have verified that the site is hosted by GlowHost. Read our DMCA information page for more details.
When you are ready to submit your complaint, please open a ticket and attach your formal notice to the ticket. Alternatively, you may email your completed formal complaint to:
Contact Our Abuse Department
If you believe that someone is using a GlowHost server to perform illegal activities or malicious activities, using a GlowHost server to send Spam, or other “just plain bad” things, please open a ticket or email your complaint to:
Mailing Address
Send us snail mail:
GlowHost.com, LLC
P.O. Box 1442
Palm City, Florida 34991.
Please make sure to require delivery receipt and signature request when sending your post in addition to insuring your parcel for the appropriate value.
