Welcome To GlowHost!
First of all, thank you for ordering from GlowHost and we hope that your experience with us will be a great one. However, if you are reading this page, it is likely that something went wrong!
The most common problems we see for new accounts are missing instruction letters, or new sites that have been suspended shortly after ordering service.
If you are missing your login details or your site has been suspended, please see the appropriate option below, and please accept our apologies for any inconvenience.
Where Are My Login Details?
If you have not yet received your login details, and it has been more than 1 hour since you placed your order, please complete the following steps:
1. Make sure to check your spam folder, bulk folder, or junk mail folder.
Many mail service providers like AOL, Yahoo, or MSN automatically move your “welcome letter” which contains things like your email ID and password to these folders. This is because the welcome letter contains words like “password” and also contains direct IP addresses that you will use to connect to our servers. Things like the word “password” and emails containing IP addresses in them are commonly used in scam/spam email and their filters may automatically redirect your legitimate mail to these folders.
While you may have received your sales receipts and other emails from us just fine, your welcome email (instruction letter) might be hiding out in your junk mail folder. Please make sure to double check your junkmail folder for emails with the same timestamp as your sales receipt.
2. Make sure to add glowhost.com to your trusted senders list.
Often times there is a “white list” or “not junk” button or similar from mail providers like the ones listed above. This will assist in ensuring all email information sent to you from GlowHost.com will be received. If they require individual email addresses be added to the list, please add the following email addresses to the list:
If they allow you to whitelist our domain name, please whitelist glowhost.com.
Advanced users, or cPanel users coming from another web host can add the following to their SpamAssassin whitelist: *@glowhost.com
3. After following steps 1 and 2 above, and you still cannot find your login information:
Please open a support ticket at our support helpdesk in the “Login Problems” department, and a GlowHost support representative will assist you within 20 minutes. They may resend your welcome email to another address, or post it online for your private viewing. In the mean time, we suggest that you contact your email provider and ask them why messages from glowhost.com are not making it to your inbox.
Why Is My New Web Site Suspended?
Unfortunately, on the Internet fraud is a fact of life. In some cases your account may be red flagged after initial activation, which forces our systems to suspend your account until we can collect additional information from you. If your site has been suspended shortly after your first order with GlowHost, please accept our apologies for the inconvenience.
If your site was suspended, it means that either the telephone number on file was not valid, or that we could not reach you via phone to collect other information to complete your profile. Typically, when we call and receive a voicemail recording, we will leave a message for you to call our toll-free number to verify your account. However, if your voicemail does not clearly identify your first and / or last name as the same name that was left with the hosting order, or it is an anonymous or default voicemail recording, we will not leave a message.
This situation is easily correctable by contacting our verification team by calling our toll-free number and telling the representative who answers the phone that you need to verify your account. Once this process is completed your hosting account will be re-activated.
PLEASE NOTE: This is a one-time verification process and any subsequent orders that you place under your verified account will not be subject to the verifications process and all future accounts in this account will be set up automatically and instantly without possibility of suspension. However, if you plan on ordering hosting for another domain and wish to create a new profile registered to a different email address, you may have to go through the verification process again. You can bypass this verification by contacting our helpdesk from your previously verified account and creating a ticket informing them that you have opened a new account under a different address and would like to bypass the verification process.
To verify your account now, call: 1-888-293-4678
Why does GlowHost make it so difficult to sign up?
The simple answer is GlowHost is a premium brand of hosting, and we prefer to keep our network clean from spammers, scammers and other bad guys. When these parasites gain access to a network they can cause all sorts of problems for our existing customers like slow servers, crashed servers, email servers that are blacklisted from sending email, and many other bad things. When you host with GlowHost you are part of an exclusive community who will enjoy excellent server performance and support because we can spend more time making things work better, strong, and faster instead of spending time chasing the bad guys off of our networks once they have gained access.
As we say in the United States, an ounce of prevention is worth a pound of cure. We hope you enjoy your stay.