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Contact GlowHost

Contact GlowHost

Looking for technical support?
If you are currently a GlowHost customer seeking technical support, please review our support homepage for the various available support options including technical support contacts.

Create a ticket and get started now

Sales Contact Information

Contact our sales department for clarifications or questions before placing your order.

Contact Sales via ticket - (recommended) - Click Here
Ticket Sales Hours: 24 hours per day, 7 days a week.
Average time to issue resolution: 20 Minutes

We don't use canned replies. You should have a detailed and personalized response which will address your questions within 20 minutes of your ticket submission. Questions which are submitted via helpdesk will not only be reviewed by a sales specialist, but by our system administrators as well. This ensures that you will receive the most accurate and efficient responses to your very important questions.

Contact Sales via toll free telephone -
Don't want to use a ticketing system? Don't like email? Just feel like talking instead? No problem. You can still contact us the old fashioned way. Our USA-based call center answers calls 24 hours per day, 7 days a week.

Priority Telephone Sales Hours: 9AM to Midnight US Eastern Standard Time
After Hours Telephone Sales: Midnight until 9 AM US Eastern Standard Time
Average time to issue resolution: 20-30 Minutes of talk time - a follow-up ticket may also be required depending on the complexity of your particular issue.

Call Toll-Free:
Inside the US:  1 (888) 293-HOST (4678)
International: +1 (888) 293-4678

Email Sales
Sales representatives can also be reached by emailing the following address:

hosting.saGlowHost Salesles@glowGlowHost Saleshost.com

Contact Sales via our pre-sales forum - Click Here
Sales requests can also be posted in our forum if you have general questions that you think others can benefit from reading. This method is supported but responses are generally a little slower and less formal than when creating a ticket due to the nature of how in public forums, anyone can post. However you will be able to easily identify a GlowHost Team Member by the logo and the name they use on the forum when they reply to your inquiry.

New Accounts

If you are new to GlowHost and are having trouble getting up and running, we have a page just for you! Visit support for new accounts to see if we can resolve your issue.

Billing Contact Information

You can manage your billing information on your own inside your GlowHost Account Manager by logging in and viewing your services and invoices. However, if you still have questions you may contact our billing department for clarifications or any questions that you may have.

Contact Billing via ticket - Click Here

Contact Billing via toll free telephone
Having problems logging in to create a ticket? Try changing your email ID or resetting your password on the login form. If that does not work, please call us toll-free and we will open a ticket for you.

Inside the US:  1 (888) 293-HOST (4678)
International: +1 (888) 293-4678

Copyright Infringement, DMCA Takedown Notice and Abuse

DMCA and Copyright Complaints
If you are the copyright owner and you would like to have the copyrighted content removed from a site that you believe is hosted by a GlowHost server, a formal DMCA takedown notice is required. Please make sure that you understand the formal process and have verified that the site is hosted by GlowHost. Read our DMCA information page for more details.

When you are ready to submit your complaint, please open a ticket and attach your formal notice to the ticket. Alternatively, you may email your completed formal complaint to:

dmGlowHost DMCAca@glowGlowHost DMCAhost.com

Contact Our Abuse Department
If you believe that someone is using a GlowHost server to perform illegal activities or malicious activities, using a GlowHost server to send Spam, or other "just plain bad" things, please open a ticket or email your complaint to:

abuGlowHost Abusese@glowGlowHost Abusehost.com

Mailing Address

Send us snail mail:

GlowHost.com, Inc
PO Box 6361
Stuart, Florida 34997

91 Day Money Back
60 Day

We are so confident that you will be satisfied with our services that we offer an unconditional 91 Day Money Back Guarantee. If you aren't completely satisfied, you will receive a full refund of your monthly hosting fees. This is a no questions asked money back guarantee.

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