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Server Down? »
Scheduled / Unscheduled Outages and Maintenance Information:Community Forums »
This is a great place to get involved and find answers to many common questions. This is an unofficial support channel and should not be used for emergency situations. However most every common problem can be found and discussed here. Please use the "search" option on our forums before submission of a trouble ticket. You may also post your support request directly on the forum if you feel it will benefit our hosting community.
Knowledge Base »
The answers to many of the most common questions can be found here. From "how do I setup Outlook Express" to comprehensive tutorials, the knowledge base should be one of your first stops for support. Try the search function to find your topic. You can follow-up on any topic from the link provided in any article. Your follow-up helps keep the knowledge base accurate, and up to date. It also adds content to our discussion forums and can be a great place to make new contacts.
Video Tutorials »
NOW WITH OVER 175 VIDEOS! Prefer animated movies to reading? Check out our interactive flash demos which show you exactly how to setup your control panel, email programs like Outlook Express and many more. Our tutorials are updated every time the control panel is updated to a new theme, so check back often. Currently we offer over 60 tutorials covering email, control panel, reseller topics and more.
Submit A Help Ticket »
Submit Help Tickets directly from here. Make sure to login for best results and the fastest support request processing. Login grants you access to sensitive account requests like billing data and password information. Login also grants you access to current and past ticket tracking. (useful if you would like save your help requests for later review) These tickets are delivered directly to our 24/7 support staff. Average initial response time is less than 10 minutes.
Support Contact Information »
Phone support instructions and other site contacts are available here. Ticket Submission is the fastest, most accurate way to obtain support. However if you would like to speak with a support agent on the phone, live chat via MSN or AOL or even via direct e-mail, visit the link above for more information on alternative support methods.
