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Announcements
How to successfully submit a trouble ticket - Aug 10 '05
When you fill out the ticket form in its entirety, you will presented with an option to submit your ticket.
In most cases this WILL NOT submit your ticket to the helpdesk. Instead, it will run your ticket through the knowledge base and try to find relevant answers based on what you typed in the ticket.
If none of the suggested answers match what you were looking for (clicking on a suggestion opens a new window, so your ticket will not be lost), then you can u...
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