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Mibew MessengerCurrent Version: 3.6.0 Community Rating: Mibew Messenger is an open-source live support application written in PHP and MySQL |
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Mibew Messenger is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.
You should place the button of Web Messenger at your site. Your visitors click the button and chat with your operators who help them.
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Just a few features Mibew Messenger offers:
Main features
Chat button
Chat window
Operator abilites
Groups of operators (Departments)
Administration
- Real-time chat (without page refresh)
- Unlimited operators, chats, and users
- Unlimited departments (groups of operators)
- Priority queue of visitors
- Localized to 10+ languages, unicode support
- Runs on your server and domain
- Easy-to-modify source code
Chat button
- Shows online/offline status
- Ready for email signatures
- Using different buttons on the same domain
- Leave a message when you are away
- Department buttons
Chat window
- Optional pre-chat survey
- Chat window themes (three themes are included)
- Operator and visitor “Typing Indicator”
- Operator’s photo in visitors chat
- Chat transcript emails
- Sound and visual alerts on new message
- Enable/disable notification sound
- Customize chat with your Logo, Name etc.
- Quickly convert text to hyperlinks in chat
- Not blocked by pop-up blockers
- Compatible with mod_security
- Protection against automated spam (captcha)
- Auto-reconnect if the internet connection went down
Operator abilites
- Web-based Operator Console
- Operator is away mode
- Canned messages for speed and consistency
- Track where your visitors clicked from to get to your website (refer URL)
- Chat conversation history with search
- Linking to previous visits, instant access to previous chats
- Information about visitor: first message, address, browser, geo-location
- Notification messages when visitors changes page
- Reassign/Transfer chat ownership
- Mark/Highlight nuisance visitors
- Administrator can view active chats
- Administrator can take over the chat
- Daily statistical reports
- Operator password retrieval
Groups of operators (Departments)
- Assign operator to multiple groups
- Group canned messages
- Ability to select group in pre-chat survey
- Group button with online/offline status
Administration
- Adding and managing canned responses
- Performance options to control server load
- Themes preview mode for easy interface customization
- Enable/disable features like Groups, Malicious Visitors, Survey etc.
- Updates page with the latest messenger news
- Localization wizard
Check out these Mibew Messenger screenshots.
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