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GlowHost Technical Support Resources

Server Down?

Scheduled / Unscheduled Outages and Maintenance Information:
NOTICE: Scheduled Maintenance in Atlanta - Wednesday July 23 - Midnight EST
Last Post: 07-21-2014 11:42 PM

Is your server down? Click here for more information on how to troubleshoot and determine if your server is really down or if you are experiencing other connectivity problems related to your ISP, firewall, or other common issues. Learn more here

Advanced Search Options

Customize your search experience on this web site. We offer search options for our products and services, options to search our technical support documentation and KnowledgeBase, and a site-wide search to simply find everything. Find the information that you need quickly. To get started, visit our Advanced Search Site

Community Forums

This is a great place to get involved with other webmasters, developers and web site owners. Start your own thread, or find answers to many common questions. Many common problems and resolutions can be found and discussed on our community forums. Our forums are meant for member to member support and anyone is free to post or search here. Our team also visits the forums and can pay the same attention to your technical issues in our forum that they would in any support ticket. Please get familiar with the "search" option on our forums as it will make your forum experience a better one. We strongly recommend that you search out forums and use the GlowHost Advanced Search before submitting a trouble ticket. You are free to post your support request directly on the forum if you feel it will benefit our hosting community. If you prefer forum-based support or if you are having problems seeking support in other support channels on our web site, please Go to the GlowHost Web Hosting Forums

GlowHost KnowledgeBase

Got Errors? The answers to many of the most common questions can be found here. From "How do I setup my email program" to comprehensive Linux tutorials, the KnowledgeBase should be one of your first stops for support. Try the search function when you encounter a specific error on your web site to find results for your specific topic. You can post a follow-up on any topic to get more information from our staff or other community members. Your follow-up helps keep the knowledge base accurate and up to date. It also adds content to our discussion forums and can be a great place to make new contacts. Go to the KnowledgeBase

Video Tutorials

NOW WITH OVER 1000 VIDEOS IN 10 LANGUAGES!
Prefer animated movies to boring reading? Check out our interactive flash demos which show you exactly how to setup your control panel, email programs like Outlook Express and many more. Our tutorials are updated every time the control panel, a script or other software is updated, so these tutorials will always be up to date. Make sure to check back often. Currently we offer over 1000 tutorials covering email, control panel, WordPress, Joomla, reseller topics, and much more. See the video tutorials

Submit a Help Ticket

Can't find an answer or have a private question about your account? Contact our fast and friendly support personnel via our helpdesk. If you are seeking account sensitive information, you must be logged in. Logging in grants you access to sensitive account requests like billing data and password information. Login also grants you access to current and past ticket tracking. This is useful if you would like save your help requests for later review. These requests are immediately dispatched directly to our 24/7/365 Level 2 Support staff and our Systems Administrators. Average initial response time is less than 15 minutes with a 20 minute target resolution. Submit a Ticket

Telephone, Billing and Other Support Information

This page discusses the various methods of obtaining support and general guidelines to follow to obtain the best possible experience from your GlowHost hosting services. Phone support instructions and other site contacts are available here. Submitting a Ticket is the fastest and most accurate way to obtain technical support. However, if you would like to speak with a GlowHost representative via phone, chat, or direct e-mail, read this page for more information.

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