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Article » How do I unsuspend my site? I have a late payment...
In most cases all you need to do to lift the site suspension is simply click on the pending or failed invoice(s) that you find after LOGGING IN to your myGlow Account Manager. Once logged in, you can click on "Invoices and Payments" where you will find the invoices outlined above. Please follow the on-screen instructions.
Sites are suspended in most cases for late payment. Accounts found to be 10 Days or more overdue are considered "late."
If your site is suspended and you do not have any failed or pending invoices, your site may have a problem that needs fixed. Please open a trouble ticket on it if we have not informed you of the problem in advance.
Please be sure to update your contact email address while you are in the client area so your information stays current.
Sites that have been paid for using the above method will be unsuspended in most cases within the hour.
However if you would like to expedite this process, please open a helpdesk ticket and notify them that payment has been made, and a representative will move your request to the top of the queue.
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