|
|
Article » Why is my site suspended?
There can be several reasons for this, (site hacked, phishing from your site, spam originating from your site, etc) but 99% of suspensions are due to non-payment.
You can determine if this is the reason for your site suspension by LOGGING IN to our website and clicking on the link for "invoices and payments." If you see any "failed" or "pending" invoices that are 10 days or more overdue, this would be the reason for your suspension.
To lift the site suspension simply click on the pending or failed invoice and make your payment. Please be sure to update your contact email address while you are in the client area so your information stays current.
Sites that have been paid for using the above method will be unsuspended in most cases within the hour.
However if you would like to expedite this process, please open a helpdesk ticket and notify them that payment has been made, and a representative will move your request to the top of the queue.
|
|
