Trying to sign up...

[lramirez]

Hi,

I'm currently attempting to sign up for shared service and I'm getting this error:

"
Content-type: text/html
myGlow: Script Error myGlow was unable to launch due to the following errors:
unable to open connection "


Not looking good there.

Seriously though, I am interested in your services. The sooner the better.

Edit: Hmm... seems to be because I am trying to use the same domain name that we already have. If I put a different, available domain name it keeps going like normal.

Is there a different way to sign up if I already have the domain but just want it transferred?

[Matt]

What is the domain name? If you don't want to post it here in public you can open a helpdesk ticket on it, or Private message me here on the forums...
If you are already in our systems perhaps a helpdesk ticket is the best option so we can get all the account details we need from you.

It's located here:

http://glowhost.com/helpdesk

Let me know if you get stuck.

[lramirez]

It's all good.

The domain name is floribbeanproducts.com , and no, I don't have any service through GlowHost just yet. It's what I'm attempting. We already have the domain name registered. I figured the transferring would all be done automatic through GlowHost, but I see you have a sister site who does the transferring...

I'm usually pretty good at figuring this stuff out, but I haven't dealt with two different entities for domain name and server in years. I guess a walkthrough is in order.

[Matt]

I think something is going on with the .com registry, and our order form has issues trying to figure out what to do if there is a connection problem when it looks up the domain... soon to be fixed!

Try it out for .net and I will change it when I see the order come through.

Thanks for letting us know

[Matt]

PS Chose this option when asked:

"I will be buying this Domain name elsewhere at a site like InstaPro.net"

Thanks again, sorry for the troubles.

[lramirez]

Hey, no problem, thanks for the quick reply!

Alrighty, I will be sending that through .net shortly. Keep an eye out for it.

[lramirez]

Done deal! Now I'm just waiting on your part. :P Thanks for the help, Matt!

[Matt]

No problem.

I see the order, give me a little while to fix the details and we will have logins for you shortly.

[lramirez]

Received. Awesome, thanks!

Will this count as registering the domain through GlowHost or InstaPro? (Something I wanted to ask, but forgot).

[Matt]

Neither, the registration on WHOIS says this:

Domain Name: FLORIBBEANPRODUCTS.COM
Registrar: INNERWISE, INC. D/B/A ITSYOURDOMAIN.COM
Whois Server: whois.itsyourdomain.com
Referral URL: http://www.itsyourdomain.com