Contact GlowHost
Contact GlowHost
Looking for technical support?
If you are currently a GlowHost customer seeking technical support, please review our support homepage for the various available support options including technical support contacts.
Sales Contact Information
Contact our sales department for clarifications or questions before placing your order.
Contact Sales via ticket - Click Here - 20 minute response target.
Sales requests via tickets are recommended for inquiries like system specifications or requirements, script support, or for those who would simply like to communicate with a systems administrator directly.
Contact Sales via toll free telephone
Don't want to use a ticketing system? Don't like email? Just feel like talking instead? No problem. You can still contact us the old fashioned way. Our USA-based call center answers calls 24 hours per day, 7 days a week.
Call Toll-Free:
Inside the US: 1 (888) 293-HOST (4678)
International: +1 (888) 293-4678
Email Sales
Sales representatives can also be reached by emailing the following address:
hosting.sales@glowhost.com
Contact Sales via our pre-sales forum - Click Here
Sales requests can also be posted in our forum if you have general questions that you think others can benefit from reading. This method is supported but responses are generally a little slower and less formal than when creating a ticket due to the nature of how in public forums, anyone can post. However you will be able to easily identify a GlowHost Team Member by the logo and the name they use on the forum when they reply to your inquiry.
New Accounts
If you are new to GlowHost and are having trouble getting up and running, we have a page just for you! Visit support for new accounts to see if we can resolve your issue.
Billing Contact Information
You can manage your billing information on your own inside your GlowHost Account Manager by logging in and viewing your services and invoices. However, if you still have questions you may contact our billing department for clarifications or any questions that you may have.
Contact Billing via ticket - Click Here
Contact Billing via toll free telephone
Having problems logging in to create a ticket? Try changing your email ID or resetting your password on the login form. If that does not work, call us toll-free and we will open a ticket for you.
Inside the US: 1 (888) 293-HOST (4678)
International: +1 (888) 293-4678
Copyright Infringement, DMCA Takedown Notice and Abuse
DMCA and Copyright Complaints
If you are the copyright owner and you would like to have the copyrighted content removed from a site that you believe is hosted by a GlowHost server, a formal DMCA takedown notice is required. Please make sure that you understand the formal process and have verified that the site is hosted by GlowHost. Read our DMCA information page for more details.
When you are ready to submit your complaint, please open a ticket and attach your formal notice to the ticket. Alternatively, you may email your completed formal complaint to:
dmca@glowhost.com
Contact Our Abuse Department
If you believe that someone is using a GlowHost server to perform illegal activities or malicious activities, using a GlowHost server to send Spam, or other "just plain bad" things, please open a ticket or email your complaint to:
abuse@glowhost.com
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